Only drain plugs purchased from Femco Drain Solutions or authorized dealers are eligible for warranty. For instructions as to where the item should be returned for inspection call Femco Drain Solutions at 1-855-366-2687. Warranty on all Femco products is lifetime. Any damages caused by road hazard are not covered by this warranty. Normal wear on O-rings is not covered by this warranty.
Returns on all stock items must be approved by Femco Drain Solutions. In order to get approval you must contact our office for a Return Merchandise Authorization number. We will not accept any returns without this RMA number. Femco Drain Solutions will not accept returns for credit on custom sizes or items with magnets or cap chains. In order to make a return the items must be in its original packaging and ready for resale. Femco Drain Solutions will charge a 20% restocking fee on all returned items. All returns are subject to additional stocking fee dependent on size. Any items that are returned in packaging that is not ready for resale will be charged an additional stocking fee i.e. if there is damage or the package is dirty. Returns must include proof of purchase such as a Femco Drain Solutions invoice. All returned items must be returned within one year of purchase date.
Returns must be shipped to Femco Drain Solutions at 360 N. Lakeside Drive, Amarillo, TX 79118. Unless approved, Femco Drain Solutions doesn’t accept delivery of returns via freight collect.
All credits will be issued to the customer once returned items have been inspected and accepted. Femco Drain Solutions doesn’t refund freight charges on original orders.